Privacy Policy
Last Updated: April 2026
Legal Disclosure: Phone & Broadband Ltd is a fully independent UK entity. We are authorized providers (SIC: 61900) but are not affiliated with, or associated with O2 Telefónica.
Introduction
At Phone & Broadband Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you use our Broadband services, Buy/Sell/Trade-in mobile services, or use our network comparison tools.
1. Information We Collect
To provide our authorized telecommunications services and comply with UK law, we collect:
- ✔ Personal ID (Passport/DL for transactions)
- ✔ Contact Info (Name, Email, UK Address)
- ✔ Device Info (IMEI, Model, Condition)
- ✔ Broadband Installation Details (if applicable)
2. Data Security & Your Device
Critical Data Warning:
Phone & Broadband Ltd is not responsible for any data loss during repairs or trade-ins. We strictly advise all customers to back up their data and perform a factory reset before handing over any device for sale or comparison.
3. How We Use Your Data
Your data is processed for the following purposes:
- Network Activation: Facilitating broadband and mobile contracts with authorized UK carriers.
- Fraud Prevention: Verifying device status via CheckMend to ensure zero tolerance for lost or stolen goods.
- Legal Compliance: Maintaining records as per UK trade and telecommunications regulations (SIC 61900).
4. Authorized Service Disclosure
We operate as an authorized independent provider. While we offer services from major UK networks, your data is never shared with third parties for marketing without your explicit consent, unless required for your specific contract registration.
5. Contact Our Privacy Officer
For data access requests or privacy concerns, please contact us:
info@phoneandbroadband.store
138High Street,Crediton,England,ex17 3le